Mystery shopping building brands
Passionate and professional
Attention to detail
Customer service driven
The Covert Company is a dedicated team of NZ mystery shopping professionals striving to make your business the best it possibly can.
We are customer-service driven and pride ourselves in mirroring ourselves into what you, would expect for your customers.
Anonymously critiquing establishments in a natural manner.
We design a customised mystery shopping survey to suit the client’s individual requirements, or the client provides us with their own survey and we provide just the mystery shopper.
Our mystery shopper goes through an instore process with a staff member and critiques their performance i.e. Layby, Refund, Promotion/deal of the month.
Our mystery shoppers call the client over the phone using either the client’s own specialised questionnaire, or our customised questionnaire adapted to suit the client’s requirements.
The Covert Company is results focused, we have over 20 years of customer service, hospitality industry experience on the front line and in management roles.
The Covert Company treats each client like its their only.
The Covert Company has passion, people skills and the desire to get you the best possible outcome.
1/68 Braemar Road
+64 21 280 7080